Privacy Policy

1. General Provisions

1.1. This Privacy Policy (hereinafter referred to as the "Policy") has been developed by Lemala LTD (hereinafter referred to as the "Company") in accordance with the Law of the Republic of Uzbekistan "On Informatization" dated April 24, 2003 No. 451-II and other regulatory legal acts of the Republic of Uzbekistan in the field of personal data. 1.2. This Policy defines the procedure for the collection, storage, processing, use and protection of personal data of users of the website www.comeback.uz (hereinafter referred to as the "Website") and the mobile augmented reality application comeback.uz (hereinafter referred to as the "Application"). 1.3. By using the Website and (or) the Application, the User expresses their full consent to the terms of this Policy. 1.4. In case of disagreement with the terms of the Policy, the User must stop using the Website and the Application.

2. Personal Data Collected

2.1. The Company may collect the following personal data of Users:

  • When registering on the Website: first name, last name, email address, phone number, password.
  • When using the Application: device data (model, operating system, application version, unique device identifiers), IP address, location data (if the User grants permission), Application usage data (e.g., usage time, functions used by the User).
  • When contacting customer support: first name, last name, email address, phone number, content of the request.
  • Automatically collected data: cookies, website usage data (e.g., pages visited by the User, time of visit, referral sources).

3. Purposes of Collection and Processing of Personal Data

3.1. The Company collects and processes Users' personal data for the following purposes:

  • Identifying the User when registering on the Website and in the Application.
  • Providing access to the functionality of the Website and the Application.
  • Providing technical support to Users.
  • Improving the quality of the Website and the Application, developing new functions.
  • Conducting marketing research and data analysis.
  • Sending informational and advertising messages to Users (with the User's consent).
  • Preventing fraud and ensuring security.
  • Complying with the requirements of the legislation of the Republic of Uzbekistan.

4. Grounds for Processing Personal Data

4.1. The Company processes Users' personal data on the following grounds:

  • User's consent.
  • Necessity for the performance of a contract to which the User is a party.
  • Legitimate interests of the Company (e.g., fraud prevention, security).
  • Requirements of the legislation of the Republic of Uzbekistan.

5. Protection of Personal Data

5.1. The Company takes necessary organizational and technical measures to protect Users' personal data from unauthorized access, alteration, disclosure or destruction. 5.2. The Company uses modern information security technologies, including data encryption, access control, and antivirus protection. 5.3. The Company restricts access to Users' personal data, providing it only to those employees who need it to perform their duties.

6. Transfer of Personal Data to Third Parties

6.1. The Company does not transfer Users' personal data to third parties, except in the following cases:

  • With the User's consent.
  • For the purpose of performing a contract to which the User is a party (e.g., transferring data to payment systems for processing payments).
  • At the request of a court, law enforcement agencies or other government bodies in accordance with the legislation of the Republic of Uzbekistan.
  • To prevent fraud, ensure security or protect the rights of the Company.

7. User Rights

7.1. Users have the following rights with respect to their personal data:

  • The right to access their personal data.
  • The right to rectify their personal data.  
  • The right to delete their personal data.
  • The right to restrict the processing of their personal data.
  • The right to object to the processing of their personal data.  
  • The right to withdraw consent to the processing of their personal data.  

8. Personal Data Retention Period

8.1. The Company stores Users' personal data no longer than is necessary to achieve the purposes for which it was collected, or in accordance with the requirements of the legislation of the Republic of Uzbekistan.

9. Changes to the Privacy Policy

9.1. The Company has the right to make changes to this Policy at any time. The new version of the Policy comes into force from the moment it is posted on the Website. 9.2. The Company recommends that Users periodically check the current version of the Policy on the Website.

10. Contact Information

10.1. For all questions related to this Policy, Users can contact the Company at the following contact details:

6 I. Muminova, Bukhara, Uzbekistan
agaybullaev@lemala.uz
+998 99 7087780